 Shop
Kitty Scratch Post with the Upmost Confidence
No Hassle Returns guaranteed for any reason! -
110% Price match before,
during and 30 days after your order guaranteed!
Return
Policy
We want you to be completely satisfied with all of
your purchases from us. Therefore, if you are
dissatisfied with your order for any reason you may return your item(s)
to us for a full refund of the product price less
shipping and handling within 30 days of shipment; excluding
clearance, holiday and items listed below. Please note that you need to request
a RMA number and abide by the return requirements stated
below. You may request this by
emailing or calling us. *Please note that all
returns and exchanges must be pre-paid and insured.
However, we'll pay the return shipping for incorrect
shipped merchandise.
Damaged/Defective
Items
If you receive your item(s) in a damaged or defective
state, please contact us immediately (within 48 hours of
delivery). We are happy to correct the problem for you
and replacements will be shipped as soon as possible.
(To complete the replacement piece process a picture of
the damaged piece will be required for insurance
purposes. Email them to
michele@clubpurr.com )
Avoiding
Returns/Exchanges
We strongly encourage you to measure your pet very
carefully and follow any and all sizing charts before
ordering. Please do not hesitate to ask questions, as
our staff is happy to assist you. Should you find the
need to return/exchange, your request will be met with
friendly customer service.
Return
Instructions
Returns and exchanges are simple and hassle free.
Simply
email or call us to request a RMA number within 30
days of delivery. You will receive your return shipping
instructions within 3 business days.
Return/Exchange
Exceptions
Clearance items, handmade and/or made to order items,
custom/personalized items and holiday related items are
NOT returnable or exchangeable. Due to strict health
regulations, we cannot accept returns/exchanges for the
following types of products: carriers or totes, beds or
bedding (blankets, pillows, etc.), any or all food
related items, sanitary items such as litter and litter
accessories.
Return
Requirements
If you should choose to return merchandise to us,
please note that the following conditions must be met in
order for us to process your return/exchange:
1. Item(s) must be in new, unused and in saleable
condition (free from pet hair and/or any damage).
2. Please request a RMA number by
email or by calling.
3. Please place the unused merchandise in its
original packaging, with any included materials
(instructions, tags, accessories, etc.) in secure,
properly packaged packaging.
4. Return shipping is at the purchaser's expense. We
do pay re-shipment fees for new order returns/exchanges,
unless the return/exchange is a result of our error.
(Incorrect items or defective items sent, for example.)
5. We highly recommend that you purchase insurance
and tracking information for your return/exchange,
as we are not responsible for lost, misdirected, stolen
or damaged packages.
Refund
Processing
We'll notify you via e-mail of your refund once we've
received and processed the returned item. Items that
appear used or are returned to us more than 30 days
after delivery may be eligible to receive store credit.
This store credit is issued under special circumstances
only and is to be determined by our Customer Service
Manager, on a case by case basis.
Store
Credit
Store Credit are valid for one (1) year from the
issuance date.
Our
Right
We reserve the right to determine if a product is in
non-saleable and used condition.
Our
Goal to You
We are committed to offering you exceptional customer
service and satisfaction. Our Goal is to be your
favorite place to shop online for all your pets needs.
Please do not hesitate to contact us if there is a
problem or if you need help with your order.
|
